How to measure
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RETURNS AND SHIPPING
NO RETURN OR EXCHANGE ALLOWED ON SPECIAL RELEASES
Shipping and handling is not refundable and ALL SALE ITEMS ARE FINAL SALE including any discount/promo codes and are ineligible to be returned or exchanged.
Returns or Exchanges
Free returns within 14 days of delivery. In the case of an exchange the customer will be required to pay an additional re-shipping fee. We kindly ask that all valid returns must be in unworn condition with attached tags and packaging. Cellar Door will not accept any returned merchandise without prior written communication and valid Return Authorization Number. If you are an extra-UE customer please mark as ‘Returned Items’ on both your parcels and on all paperwork enclosed to prevent it incurring import charges and taxes, any extra fee will be deducted from your refund.
We will not accept any returned merchandise without prior written communication and valid Return Authorization Number. You understand and agree that Vetta Srl shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company.
All orders are shipped with the best local express courier. All customers get a tracking number so they can follow their package during the whole transit time. All packages are fully insured for your security. Express courier does not deliver on weekends or local holidays.
Information for customers outside of the EU (European Union): Please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us. Please check with your local customs office for your local rules and regulations. We deduct VAT for international orders.
Methods of payment
We accept VISA, Master Card, Euro Card, PayPal. You can safely and comfortably pay with a credit card. We use Unicredit, as one of Europe’s leading Payment Service Providers. Unicredit handles your credit card details directly and safely. No credit card details will be registered. We do not charge you any fee when you choose this option. If you have more questions about the payment please contact your card provider.
Cancellations and changes
If you’d like to cancel your order or make any adjustments it is important that you contact us as soon as possible so that we don’t pack and ship the order. Always type ‘CANCELLATION’ or ‘ORDER CHANGE’ along with your order number in the subject field on the email and we will look into the matter. If an order is cancelled after it has been sent out we reserve the right to charge a restocking fee of 10 EURO.
Buyers must pay all applicable sales tax, duties, and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. By completing your order you agree to pay all applicable fees.
Multiple item order We reserve our rights to cancel any orders that are done in multiple quantities on the same item, especially on limited items. If you are uncertain, then please email customer service firstname.lastname@example.org.
We reserve our right to cancel or adjust any order with price errors.